We found out that the oven tripped the electic and that's why the cooker wasn't working. but that was a simple fix so today we was going brown some bread buns for burgers but we put the oven on and the fan was working. But when we went to put the bread buns in the oven was blowing cold air into the oven so there was no heat!. so we rank the insurance place up and the insurance payment didn't go though so we had to do it all over again. So now we have to wait till 12pm uk time to ring them up get this code to ring this master place up so we can get the cooker repaired! what a day me and my mum are having!.
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